FAQ
Orders & Payments 🛍️
How can I place an order?
How can I place an order?
Simply visit our shop, add your favorite products to the cart, and proceed to checkout.
You can follow our How to order➚ page for a full step-by-step guide.
What payment methods do you accept?
What payment methods do you accept?
We acceptcredit cards, PayPal, andShopify Payments.
All payments are securely processed through encrypted checkout.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Please contact us within 2 hours of placing your order through Say Annyeong
After this window, we may already be processing your shipment — but we’ll do our best to help.
Where can I find the discount box when checking out my order?
Where can I find the discount box when checking out my order?
You’ll see the discount box on your checkout page, just below the list of products in your bag — on the right side of the screen. 🌸
Shipping & Delivery 🚚
Where do you ship from?
Where do you ship from?
All orders are shipped directly from Germany.
Do you ship internationally?
Do you ship internationally?
Yes, we ship acrossEuropeand to selected international destinations.
Shipping times vary by location — you can check your status on the Track Your Order➚ page.
How long will my order take to arrive?
How long will my order take to arrive?
- Germany:2–4 business days
- EU countries:4–7 business days
- Outside the EU:7–21 business days
How can I track my package?
How can I track my package?
You’ll receive a tracking link once your parcel is dispatched.
You can also use our Track Your Order➚ page anytime.
Products & Authenticity 💧
Are your products authentic?
Are your products authentic?
100% yes. All products are sourced directly from verified Asian brands or their official distributors.
Are your products safe for sensitive skin or moms?
Are your products safe for sensitive skin or moms?
Many of our products are gentle, mom-friendly, or vegan— we clearly added them to their collections
Always check the ingredient list or message us if you’re unsure. 🌸
Do you test products on animals?
Do you test products on animals?
No. The brands we feature are cruelty-free and aligned with our belief in gentle beauty. 🕊️
Returns & Support 💌
What if I receive a damaged or wrong product?
What if I receive a damaged or wrong product?
Please contact us within 48 hours of receiving your parcel, with photos of the item and packaging.
We’ll gladly assist and replace the item if eligible.
Can I return a product if I change my mind?
Can I return a product if I change my mind?
For hygiene reasons, skincare items can only be returned if unopened and unused within 14 days.
You can read more on our Shipping & Returns➚.
How can I contact your team?
How can I contact your team?
You can reach us at Say Annyeong our Contact Page.
Our team replies within 1–2 business days.
Extra Questions 🌺
Do you collaborate with influencers or salons?
Do you collaborate with influencers or salons?
Yes! We love partnerships that share our vision of mindful, elegant beauty.
Visit our A Call for Influencers or Business Inquiries page to learn more.
Can I find you at local events or pop-ups?
Can I find you at local events or pop-ups?
Yes — we often join beauty fairs and local glow events in Germany and Europe.
Check our Tsubaki Beauty Events page for updates.
Still need help?
We’re always here to assist you — kindly and quickly. 🌸